Privacy & Cookies

M com is strongly committed to protecting your personal data and pledges to collect and process your personal data in accordance with Law No. 78-17 of January 6, 1978, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).

WHO IS THE DATA CONTROLLER?

The company M com is responsible for processing your personal data.

WHAT CATEGORIES OF PERSONAL DATA MAY WE COLLECT?

We collect personal data either directly from you or automatically through our websites.

PERSONAL DATA YOU PROVIDE DIRECTLY

You may directly provide your personal data when:

We have a contractual or pre-contractual relationship (e.g., you have ordered one of our products or services);
You create an account on our websites;
You make a contact request with us;
You request one of our catalogs;
You fill out a form to download a document.

In this context, the categories of personal data that may be collected include:

Personal identification data (name, first name, ID, nationality, date of birth, etc.);
Contact details (postal address, email address, phone number, etc.);
Data related to your personal/professional life (preferences, order history, company, job position, etc.);
Economic and financial data (payment methods, etc.).

PERSONAL DATA WE COLLECT AUTOMATICALLY

We automatically collect some of your personal data when you browse our websites. This includes data related to your connection and navigation (IP address, date and time of connection, pages visited, operating system, browser type, the link that brought you to our websites, etc.). These data are collected through cookies placed on our websites. For more details, please refer to our cookie policy.

PERSONAL DATA WE COLLECT INDIRECTLY

We may also collect your personal data through social networks (Facebook, Twitter, LinkedIn, etc.). This happens when your personal data comes from publicly accessible sources or when you use social networks via our websites by clicking on social media icons. If you do not want your personal data to be collected through social networks when you click on these icons, please refer to the privacy/data/cookie policies of the relevant social networks.

We may also collect your personal data through partners or other trusted third parties. We ensure that these partners or other trusted third parties only share personal data that you have agreed to share with us for commercial prospecting purposes.

The categories of personal data that we may collect in this context include:

Personal identification data (name, first name, ID, nationality, date of birth, etc.);
Contact details (postal address, email address, phone number, etc.);
Data related to your personal/professional life (interests, preferences, order history, etc.).

FOR WHAT PURPOSES ARE YOUR DATA PROCESSED?

Your personal data are processed for the following purposes:

MANAGEMENT AND FOLLOW-UP OF OUR CONTRACTUAL OR PRE-CONTRACTUAL RELATIONSHIP
- Negotiations
- Processing quote requests
- Order processing
- Invoicing
- Management of unpaid invoices and disputes
OPERATION, DEVELOPMENT, AND MANAGEMENT OF OUR CUSTOMER/PROSPECT DATABASES
- Sending newsletters
- Commercial prospecting
- Organizing contests
- Processing requests to exercise your rights
- Managing registration and verifying registration conditions for our customer accounts
- Managing contact requests
- Organizing business meetings
IMPROVING OUR SERVICES AND PERSONALIZING OUR SERVICES TO YOU
- Conducting statistics
- Conducting satisfaction surveys
- Managing subscriptions to newsletters/e-newsletters
- Analyzing connection and navigation data for targeted advertising purposes
COMPLIANCE WITH LEGAL OBLIGATIONS

WHAT ARE THE LEGAL BASES FOR PROCESSING YOUR PERSONAL DATA?

We only process your personal data when one or more of the following legal bases apply:

THE PROCESSING IS NECESSARY FOR THE PERFORMANCE OF A CONTRACT OR TO TAKE PRE-CONTRACTUAL MEASURES AT YOUR REQUEST
- This is particularly the case when processing personal data for managing orders you have placed with us or when you have requested a quote from us.
THE PROCESSING IS NECESSARY TO COMPLY WITH A LEGAL OBLIGATION
THE PROCESSING CONSTITUTES A LEGITIMATE INTEREST FOR US
- When we have a legitimate interest in processing your personal data, we ensure that it does not conflict with your interests or fundamental rights and freedoms. We also guarantee that you can object to the processing of your personal data justified by legitimate interest at the time of data collection and thereafter, particularly for commercial prospecting purposes.
- If you are an individual, we have a legitimate interest in processing your personal data when:
  - You are one of our customers, and we want to send you communications and engage in commercial prospecting for products or services similar to those you have already acquired from us.
  - You are one of our customers or prospects, and we want to conduct internal analyses.
- If you are a professional, we have a legitimate interest in processing your personal data when:
  - You are one of our customers or prospects, and we want to send you communications and engage in commercial prospecting for any product or service and/or conduct internal analyses.
YOU HAVE CONSENTED TO THE PROCESSING OF YOUR PERSONAL DATA
- If you are an individual, this applies when:
  - You are one of our customers, and we want to send you communications and engage in commercial prospecting for products and services not similar to those you have already acquired from us.
  - You are one of our prospects, and we want to send you communications and engage in commercial prospecting for our products and services.
  - You are one of our customers or prospects, and we want to send you partner communications.
  - We want to transfer your personal data to partners or trusted third parties.

IS IT MANDATORY TO PROVIDE YOUR PERSONAL DATA?

Personal data that you must provide mandatorily is identified by asterisks in our collection forms or identified as such. If you choose not to provide the specified personal data, we will be unable to provide the service you requested (e.g., contact request, order processing).

WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?

The recipients of your personal data are our concerned departments. Our partners may also receive your personal data if you have accepted this. We may also use trusted third parties such as IT service providers who may then receive your personal data. Finally, we may share your data with our suppliers if you have consented or if it is necessary for the performance of a contract or service you have requested. Some of these trusted third parties and suppliers may be located outside the European Union. Where necessary, appropriate safeguards have been implemented, including standard data protection clauses adopted by the European Commission.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We keep your personal data:

For the time necessary for the operations for which they were collected, in accordance with current legislation and regulations.
When conducting commercial prospecting, for a maximum of five years from the last effective contact with the prospect.
For the time necessary to fulfill legal obligations. For example:
- Contracts or agreements concluded in the context of a commercial relationship are kept throughout the commercial relationship and five years after its end.
- Contracts concluded electronically are kept for 10 years from delivery or completion of the service.
- Banking documents are kept throughout the commercial relationship and five years after its end.

WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

You have the right to access, rectify, delete your data, limit the processing of your data, transfer your data, and define general and specific guidelines on how you wish your rights to be exercised after your death. You are also explicitly informed of your right to object to the processing of your personal data for legitimate reasons and to the use of your data for commercial prospecting purposes. To exercise your rights, please send an email to the following address: contact@m-com.

You can also file a complaint with a supervisory authority.

SECURITY OF YOUR PERSONAL DATA

We ensure the security of your personal data by implementing enhanced data protection through the use of physical and logical security measures.

This section provides more information about the origin and use of browsing information processed during your visit to our website and your rights. This policy is important for you to have a positive and confident experience with our services and for us to respond precisely and comprehensively to your questions about your website visit and consider your wishes. When visiting our website, information related to the navigation of your device (computer, tablet, smartphone, etc.) may be recorded in "Cookies" files installed on your device, subject to your choices regarding Cookies, which you can change at any time.

1. WHAT IS THE PURPOSE OF COOKIES ISSUED ON THIS SITE?

a. Cookies issued by us on our site

When you connect to our website, we may, subject to your choices, install various cookies on your device to recognize your browser during the validity period of the cookie. Cookies we issue are used for the purposes described below, subject to your choices expressed during your site visit or resulting from your browser settings. Only the issuer of a cookie can read or modify the information contained therein.

Cookies we issue allow us to:

Establish statistics and usage volumes of the various elements comprising our website (sections and content visited, navigation paths), allowing us to improve the interest and ergonomics of our services.
Count the total number of ads displayed by us in our advertising spaces, identify these ads, their respective display counts, the number of users who clicked on each ad, and, where applicable, subsequent actions taken by these users on the pages to which these ads lead, to calculate the amounts owed to the actors